Binkymart is always there to help you in all situations where you did not like the product, or it was damaged when received (rare case) or you need different color/size in exchange etc. Please see the policy in this respect below:
RETURN/EXCHANGE/REFUND in cases where damaged product is received by Customer
Binkymart ensures strict quality checks and cross-checking before dispatching the products. So, chances of receiving a damaged product will be rare. However, still if you receive a damaged product, then the you should inform Binkymart via customer care email/Phone no about the damaged product within 10 days of receipt of the damaged product.
Binkymart will arrange the return pickup of the defective order (on Binkymart’s own cost) and send a fresh order without any additional shipping cost to the customer. The customer can also cancel the order and apply for refund in case he/she does not need the replacement product (but refund will be initiated after the pick up of product by courier and receipt of the damaged product back to Binkymart)
RETURN/EXCHANGE/REFUND in cases where customer does not like the product
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. The customer needs to send the product back on own expense to Binkymart (via any courier or other medium). After Binkymart receives the product back, after checking it, Binkymart will initiate a refund. If the customer wants replacement of size, color etc, then Binkymart will dispatch the replacement product but that replacement product’s shipping will be extra.
CANCELLATION OF ORDER AFTER PLACING THE ORDER ON WEBISTE/WHATSAPP/PHONE
You may cancel any order on website before the dispatch of the item has taken place. Or else you may call/email us at the customer care to initiate cancellation.
If the order is already dispatched and you want to cancel it, then, unfortunately, Binkymart will need to bear double shipping - the courier will charge Binkymart the cost of shipping to the destination (or midway wherever the product has reached) and the cost of return shipment back to Binkymart premises). So, Binkymart will initiate a refund but will deduct double shipping.
If the order is not yet dispatched, no deduction for shipping will be there and the customer will get full refund. However, if the payment gateway will charge a nominal amount from Binkymart, then that nominal amount will be deducted and rest of the amount will be refunded. Please note that it may take 5-7 days for refund in bank of the customer.
